Recorded at the Smart Energy Conference in Sydney, this episode features the brilliant Tiarna Hodge from iStore.

Self-described as the industry’s Wednesday Addams, Tiarna takes us through a 14-year solar career that started as a receptionist at 17 and somehow led to becoming the person installers call when everything has gone sideways. From batteries and DNSPs to strange faults and stressed-out tradies, if it becomes a problem, chances are it ends up on Tiarna’s desk.

We talk about the WA battery rush, what installers are getting right and wrong, the pressure of the rebate period, and why good tech support is about a lot more than just knowing the product.

Along the way there are plenty of laughs, some seriously nerdy technical chats, iStore-blue nails, sparkly backup boxes, rebate wrinkles, Botox jokes, and a discussion about the Smart Energy Council Emerging Leader Award nomination that Tiarna insists she wants absolutely nothing to do with.

She’s an absolute weapon, does God’s work for installers around the country, and this was an easy conversation. A ripper episode.